We want you to understand the purchase terms before joining. This policy explains how refund requests work for our membership plans. It does not limit any refund or cancellation rights you may have under applicable law.
Founding Membership: Three-Day Refund Window
You may request a full refund of your Founding Membership purchase within three calendar days after the purchase date. To request a refund, email isaiah@nouss.digital from the email address used to purchase your membership and include your order number, if available.
Once the three-calendar-day refund window has passed, Founding Membership purchases are nonrefundable except where required by applicable law.
If a refund is approved, your Founding Membership access will end and the refund will be returned to your original payment method where possible. The time it takes to appear depends on your payment provider.
Monthly Pro Subscriptions
You can cancel future renewals of your Pro subscription at any time through Billing & Membership. Cancellation prevents new recurring charges and generally leaves your Pro access active until the end of the paid billing period.
Payments for monthly subscriptions are not refunded for partially used billing periods, except where applicable law requires otherwise or we expressly agree to a refund. [CONFIRM THIS MONTHLY REFUND RULE BEFORE PUBLISHING.]
Questions About a Charge?
If you believe you were charged incorrectly, purchased the wrong plan, or have a billing issue, contact us at isaiah@nouss.digital with the email address associated with your account and any available order or invoice number. Please do not include your full payment-card number.
How Refunds Are Processed
We'll review refund requests against this Policy and applicable law. Approved refunds are normally sent to the original payment method where available. The date the funds appear depends on your payment provider.
Before You Buy
Membership access covers only the resources and features described for the plan you purchase. Some resources require third-party AI accounts, which are billed separately by those providers. If you're unsure what a plan includes, contact us before purchasing.